Returns & Refunds

Returns & refunds

Your 14-day right to cancel

If you are in the UK or EU, you have a legal right to cancel your order within 14 days of receiving it, for any reason at all. You then have a further 14 days to send the item back. This right is set out in the Consumer Contracts Regulations 2013 and applies on top of the policy below.

Our 30-day returns policy

We go further than the legal minimum. If the camera is not right for you, contact us within 30 days of delivery and we will arrange a return.

Items should be returned in their original condition and complete with the accessories they arrived with — camera, charging cable and keyring. Please contact us before sending anything back so we can give you the correct return address; returns sent without contacting us first can go missing.

Return postage

For change-of-mind returns, you pay the cost of returning the item. We recommend a tracked service, as we can only refund items that reach us.

If the item is faulty, damaged or not what you ordered, we cover return postage and you are not out of pocket.

Faulty or damaged items

Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of delivery for a full refund. If a fault appears later than that, contact us and we will repair, replace or refund as appropriate.

Email ewan.evans077@gmail.com with your order number and a photo or short video of the problem. That is usually all we need to put it right without you posting anything back.

Refunds

Refunds are issued to your original payment method within 14 days of us receiving the return, or of you providing proof of postage — whichever is earlier. Your bank may take a few extra days to show it.

How to start a return

Email ewan.evans077@gmail.com with your order number and the reason for the return, and we will reply with instructions.